Search by User

  • Log into the administration area
  • Select Users & Groups > Users 
  • Find your user using Modify Filter
  • Click on their Username
  • Click on the Invoices tab

You will now be able to see any invoices associated to this user. Any Unpaid invoice will appear in a list at the top. You will be able to see three useful things quickly: 

  • If the invoice has been sent to the user
  • If the user has viewed the invoice
  • If the user has paid the invoice

Click on the Invoice Ref number to see a copy of the invoice

Search by Auction

  • Sign into the Admin site
  • Go to Auctions & Items > View Auctions.
  • Set your filter to show reconciled auctions by clicking Modify Filter and selecting Reconciliation. Click Apply (as shown below)

  • Click your Auction title
  • Click the Invoices button in the Actions column (as shown below)

Search by Invoice Reference

You can search for a user's Invoice 

  • Enter the invoice reference into the search bar in the top right hand corner.

  • Select Invoices from the drop-down menu.
  • Press Find button.
  • The invoice matches the reference number will pop up on the screen.

  • If your invoice reference is incorrect, you will received an error message saying: Could not find an Invoice for Invoice Reference: 
    • You can input only the first 6 digits to find the invoice, or you can input the whole reference 
  • Press Close to minimise the pop-up.
  • Behind the pop-up is displayed all the invoices relating to the same auction. 

View History/Previous Invoice Versions

  • To view other historic versions of an invoice click on History (see image below). 
  • Version number can be identified by looking at the last two or three figures of the Invoice reference number e.g. 000005/8/V3 is version three of invoice 000005/8
  • Each version of the invoice will be incremented by 1 (i.e. V1, V2, V3...) 
  • Click on View in the Actions column to see the full invoice for each version 

Please Note

You cannot edit a previous version of an invoice, it must first be credited then a new invoice can be generated.